Shipping policy
Denmark
Standard Home Delivery (1-2 working days) – 39 DKK or free on orders above 499 DKK
Delivery via Pickup Point (1-2 working days) – 39 DKK or free on orders above 499 DKK
Rest of Europe
Standard Home Delivery (4-7 working days) – €4.95 or free on orders above €67
Delivery via Pickup Point (4-7 working days) – €4.95 or free on orders above €67
Norway
Standard Delivery (2-3 working days) – 300 NOK or free on orders above 1000 NOK
Iceland
Standard Delivery (5-7 working days) – 3.900 ISK or free on orders above ISK9.700
United Kingdom
Standard Delivery (3-7 working days) – £29 or free on orders above £79
Switzerland
Standard Delivery (3-7 working days) – 9.50 CHF or free on orders above 61 CHF
Canada
Standard Delivery (4-7 working days) – $19 or free on orders above $169
United States
Standard Delivery (4-7 working days) – $20 or free on orders above $79
All orders will be shipped out the next working day.
Please note that we do not ship orders over the weekend or during national DK bank holidays.
SHIPPING POLICY
We are dedicated to delivering your products quickly and safely. Here is some important information about our shipping policy:
SECTION 1: SHIPPING TIME
We aim to process and ship orders within 2 working days from the date the order was placed and payment was confirmed.
Expected delivery time depends on your location and chosen shipping method.
SECTION 2: TRACKING YOUR SHIPMENT
Once your order has been shipped, you will receive a confirmation email with details about your shipment, including a tracking number. This allows you to follow your parcel in real time.
SECTION 3: DELIVERY ADDRESS
Please make sure your delivery address is correct and complete to avoid delays or delivery issues. We are not responsible for items sent to incorrect addresses as a result of incorrect information provided by the customer.
SECTION 4: DELIVERY ISSUES
If any issues arise with your delivery, please contact our customer service so we can help resolve them.
SECTION 5: DELIVERY METHODS
Soï ships items with:
GLS - Delivery to home and Delivery via service point
PostNord - Delivery to home and Delivery via service point
UPS - Delivery to home
Soï is responsible for the item until it has been delivered to the customer.